STORE POLICY
CUSTOMER CARE
Your satisfaction is our top priority.
Whether you have a question about a product, need help with an order, or require assistance after your purchase, our Customer Care team is ready to assist you.
We strive to respond to all inquiries as quickly as possible and provide friendly, professional support every step of the way.
For the fastest service, please include your order number (if applicable) when contacting us.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Response time: Within 24–48 business hours
Contact Us
Email: support@urbanbloommarket.com
We appreciate your trust in UrbanBloom Market and look forward to serving you.
PRIVACY & SAFETY
At UrbanBloom Market, your privacy and security are important to us. We are committed to protecting your personal information and providing a safe, secure shopping experience.
Information We Collect
When you place an order or contact us, we may collect information such as:
Your name
Shipping and billing address
Email address
Phone number
Payment information (processed securely through trusted payment providers)
We only collect the information necessary to process your order and improve your shopping experience.
How We Use Your Information
Your information may be used to:
Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and maintain website security
We do not sell, rent, or trade your personal information to third parties.
Payment Security
Your payment information is processed through secure and trusted payment providers.
UrbanBloom Market does not store your complete credit or debit card information on our servers.
Data Protection
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
While no method of online transmission is 100% secure, we continuously work to maintain a safe shopping environment.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website performance.
You may disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We may work with trusted third-party providers for payment processing, shipping, website analytics, and order fulfillment.
These partners only receive the information necessary to perform their services and are expected to protect your data.
Contact Us
If you have any questions regarding our Privacy & Safety Policy, please contact us at:
Thank you for trusting UrbanBloom Market.
Your privacy matters to us.
PAYMENT METHODS
Credit / Debit Cards
Offline Payments