SHIPPING & RETURNS
SHIPPING POLICY
At UrbanBloom Market, we're committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or U.S. public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
United States: 7–15 business days
International Orders: Delivery times vary depending on the destination country.
Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather conditions, customs inspections, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Please allow 24–72 hours for tracking information to become available.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.
We may also offer Free Shipping on qualifying orders or during promotional events.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
UrbanBloom Market is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact our Customer Support team.
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and packaging.
We'll review your request and work toward a fair resolution.
Contact Us
If you have any questions regarding shipping, please contact our support team.
We're always happy to help.
RETURN & EXCHANGE POLICY
At UrbanBloom Market, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return, items must be:
Unused and in their original condition.
Returned in the original packaging whenever possible.
Accompanied by proof of purchase.
Please contact our Customer Support team before returning any item. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
Personalized or custom-made products.
Gift cards.
Clearance or final sale items.
Products that have been used, damaged after delivery, or are missing original parts.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number along with clear photos of the product and packaging. We'll review your request promptly and arrange an appropriate solution, which may include a replacement or refund.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled. If you no longer want the item, you may request a return after delivery, provided it meets our return eligibility requirements.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, UrbanBloom Market will cover the return shipping costs.
For all other approved returns, customers may be responsible for return shipping fees unless otherwise stated.
Contact Us
If you have any questions about returns or refunds, our Customer Support team is here to help.
We appreciate your trust and are committed to making your shopping experience as smooth and worry-free as possible.